Legal

Privacy Policy

Last updated: 17 February 2026

1. Introduction

clipmy.life ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our photo-to-video creation service at clipmy.life (the "Service").

2. Information We Collect

Personal Information

  • Email address - Used to deliver your video and communicate about your order
  • Photos you upload - Used solely to create your requested video
  • Story notes/prompts - Used to guide the creative direction of your video

Payment Information

Payment processing is handled entirely by Stripe. We do not store your credit card details on our servers. Please refer to Stripe's Privacy Policy for information on how they handle your payment data.

Automatically Collected Information

  • IP address and browser type (for security and fraud prevention)
  • Pages visited and time spent (to improve our service)

3. How We Use Your Information

  • To fulfil your order - Creating and delivering your video
  • To communicate with you - Order confirmations, delivery notifications, and responding to enquiries
  • To process payments - Via our payment processor, Stripe
  • To improve our service - Understanding how customers use the site
  • To prevent fraud - Protecting against fraudulent transactions

4. Photo Storage and Retention

Your photos are private. We do not publish, share, or use your photos for any purpose other than creating your requested video.

Retention period: Your uploaded photos and completed videos are stored for 30 days after delivery to allow for revision requests. After this period, they are permanently deleted from our servers.

Early deletion: You may request immediate deletion of your photos and video at any time by contacting us at the email address below.

5. Third-Party Services

We use the following third-party services to operate our business:

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:

  • Encrypted connections (HTTPS) for all data transmission
  • Secure, access-controlled cloud storage for photos
  • Limited staff access to customer data on a need-to-know basis

7. Your Rights (GDPR)

If you are located in the UK or European Economic Area, you have the following rights:

  • Right of access - Request a copy of your personal data
  • Right to rectification - Request correction of inaccurate data
  • Right to erasure - Request deletion of your data
  • Right to restrict processing - Request limited use of your data
  • Right to data portability - Receive your data in a portable format
  • Right to object - Object to processing of your data

To exercise any of these rights, please contact us using the details below.

8. Cookies

We use essential cookies only, which are necessary for the website to function properly. These cookies do not track you for advertising purposes. We do not use third-party advertising or tracking cookies.

9. Children's Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child under 16, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@clipmy.life

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